Cover My Gadget Claim Information
Claims Handler Phone Number
0800 980 5134
You need to make a claim, You should contact the Claim Handler soon as possible (and in any event within 7 days) of any incident occurring. The Claim Handlers contact details are: –
Telephone: 0800 980 5134
Email: gadgetclaims@covermy.co.uk
Notify the relevant people
Theft and Accidental Loss claims
- Report the Theft or Accidental Loss of any Gadget, within 24 hours of discovery, to your airtime provider and blacklist your Gadget.
- Report the Theft or Accidental Loss of any Gadget to the Police within 48 hours of discovery, and obtain a crime reference number (in support of a Theft claim), or a lost property number (in support of an Accidental Loss claim).
All claims including those for Theft and Accidental Loss
Contact the claims line as soon as possible (and in any event within 7 days) of any incident in order to:
- notify them and provide them with details of the incident likely to give rise to a claim under this policy; and
- request a claim form.
If the incident occurred outside the UK, please notify the claim handler within 48 hours of your return to the UK.
Gather information
To process your claim quickly, we will need information about the circumstances that led to your claim. The information required will be detailed when you contact the Claim Handler and will include any of the following:
a. Police report/crime reference, where the claim is for Theft.
b. Police report/lost property number, where the claim is for Accidental Loss.
c. Evidence of ownership.
d. Proof of purchase.
e. Blocking confirmation from your network including date last used, where claim is for Theft or Accidental Loss.
f. Photographic evidence of the damage to the Gadget where the claim is for Accidental Damage.
Submit your claim
Please return the requested claim form as soon as possible, making sure you have enclosed all the requested documents (and any additional information) to support your claim.
The completed claim form, Proof of Purchase and any additional information that may be required from you is to be returned as instructed by the Claim Handler.
All access blocks must be removed from your Gadget before being sent for repair. This includes any personal pin locks or operator specific security blocks, including Find My iPhone or other remote location device/app. Failure to do so will result in your claim being delayed and/or Your Gadget being returned to you.
Fortegra Europe Insurance Company SE is currently in the process of changing its seat from Malta to Belgium. For more information, please visit the following link: https://www.fortegra.eu/transfer-of-registered-office
Change of Insurance Company
Fortegra Europe Insurance Company SE UK Branch, a branch of Fortegra Europe Insurance Company SE (Financial Conduct Authority registration number 805770).
Accidental Damage Definition
Accidental Damage: Physical damage caused by a sudden, external and unexpected event. This extends to include Malicious Damage, damage to screens and damage resulting from contact with water and other liquids. Damage to screens must render the device unusable.
Change of Insurance Company
Building Block Insurance PCC Limited authorised and regulated by Malta Financial Services Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority, financial services register reference number 616033. The nature and extent of consumer protections may differ from those firms in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Accidental Damage Definition
Accidental Damage: Physical damage caused by a sudden, external and unexpected event. This extends to include damage to screens and damage resulting from contact with water and other liquids.